Welcome to

Your Carrier Connection

Check out your health care insurance carrier choices—and see all the unique features and services they have to offer. Discover what each provides, see the doctors included in their network, and then decide for yourself.

Watch a short video to see why all insurance carriers are not alike.

Medical

Vision

Medical

Vision

Carrier Name:

Aetna

Areas We Serve:

Offered in all states except AK, ID, MT, WY, MO, and SD. Availability in some states may be limited.

Before you’re a member (preview site):

https://www.aetna.com/aon/fi

Once you’re a member (website):

https://www.aetna.com

Customer Service Hours:

Monday - Friday: 8:00 am - 6:00 pm local time

Phone Number:

1.855.496.6289

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Who We Are:

At Aetna, we’re not just a health insurance company. We’re a health company that understands that your health is about more than just coverage and costs.

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Carrier Name:

Cigna

Areas We Serve:

Available nationally with the exception of MN and ND.

Before you’re a member (preview site):

https://connections.cigna.com/aonactivehealth-2024/

Once you’re a member (website):

https://my.cigna.com

Customer Service Hours:

Cigna Support is available 24/7/365

Phone Number:

1.855.694.9638, For Cigna company names and product disclosures, visit Cigna.com/product-disclosure.

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Who We Are:

Cigna Healthcare is the health benefits provider that advocates for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

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Carrier Name:

Dean/Prevea360

Areas We Serve:

South Central and Northeastern Wisconsin

Before you’re a member (preview site):

http://aon.deanhealthplan.com/

Once you’re a member (website):

http://aon.deanhealthplan.com/

Customer Service Hours:

Mon - Thurs: 7:30 a.m. - 5:00 p.m. CST
Friday: 8:00 a.m. - 4:30 p.m. CST

Phone Number:

1.877.232.9375

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Who We Are:

With access to more than 4,000 practitioners and close to 200 primary care sites and 28 hospitals, Dean Health Plan connects a strong network of health care providers, innovative hospitals, and comprehensive insurance coverage into one integrated health care system working for you.

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Carrier Name:

EyeMed

Areas We Serve:

Available nationally

Before you’re a member (preview site):

https://eyemed.com/en-us/exchange-aon/

Once you’re a member (website):

https://member.eyemedvisioncare.com/member/en

Customer Service Hours:

Monday - Friday: 7:30 a.m. - 11:00 p.m. EST
Saturday: 8:00 a.m. - 11:00 p.m. EST
Sunday: 11:00 a.m. - 8:00 p.m. EST

Phone Number:

1.844.739.9837

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Who We Are:

Driven to become the nation’s first choice for vision benefits, EyeMed seeks to give you choice and to make using your benefits easy. We’re focused on developing innovative benefit solutions and the networks you want. Visit eyemed.com.

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Carrier Name:

Geisinger Health Plan

Areas We Serve:

Generally available in PA

Before you’re a member (preview site):

https://geisinger.org/aon

Once you’re a member (website):

https://www.geisinger.org/member-portal

Customer Service Hours:

Monday - Friday: 7:00 a.m. - 7:00 p.m. EST
Saturday: 8:00 a.m. - 2:00 p.m EST

Phone Number:

1.844.390.8332

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Who We Are:

Choosing a good health insurance plan is more important than ever. With Geisinger Health Plan, we cover the services you need and help you stay healthy by better managing your healthcare needs.

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Carrier Name:

Health Net

Areas We Serve:

Available in CA

Before you’re a member (preview site):

https://www.healthnet.com/myaon

Once you’re a member (website):

https://www.healthnet.com/myaon

Customer Service Hours:

Monday - Friday: 8:00 a.m. - 6:00 p.m. PST

Phone Number:

1.888.926.1692

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Who We Are:

At Health Net, we focus on whole-person health care. If you want a low-cost, high-value health plan for yourself and your family, Health Net is the right choice.

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Carrier Name:

Independence Blue Cross

Areas We Serve:

Offered in all states except CA, CT, MA, ME, NH, NV, RI, UT, and VT.

Before you’re a member (preview site):

https://www.ibx.com/aon

Once you’re a member (website):

https://www.ibx.com/login

Customer Service Hours:

Monday - Friday: 8:00 a.m. - 8:00 p.m. ET

Phone Number:

1-800-275-2583, 1-855-438-2583 (1-855-GET-BLUE) before you are a member; 1-800-275-2583 (1-800-ASK-Blue) once you are a member

Pre-enrollment Phone Number:

1-855-438-2583

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Who We Are:

You want health care that's effective, affordable, and simple. So do we. That’s why at Independence Blue Cross we are offering solutions to make health care work better for you and your family. Every decision we make revolves around our members and helping them live happier, healthier lives.

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Carrier Name:

Kaiser Permanente

Areas We Serve:

Generally available in CA, CO, DC, GA, MD, VA, OR, and southwest WA

Before you’re a member (preview site):

http://kp.org/aon

Once you’re a member (website):

https://www.kp.org

Customer Service Hours:

CA: 24/7 except major holidays
CO: Mon - Fri: 8:00 a.m. - 6:00 p.m. MST
GA: Mon - Fri: 7:00 a.m. - 7:00 p.m. EST
DC, MD, VA: Mon - Fri: 7:30 a.m. - 9:00 p.m. EST
OR and WA (Vancouver/Longview area): Mon - Fri: 8:00 a.m. - 6:00 p.m. PST

Phone Number:

1.877.580.6125, CA Post-enrollment: 1.800.464.4000
CO Post-enrollment: 1.800.632.9700 (Gold II & Platinum); 1.855.364.3184 (All other metallics)
GA Post-enrollment: 1-888-865-5813 (Gold II & Platinum); 1-855-364-3185 (All other metallics)
DC, MD, VA Post-enrollment: 1.800.777.9404 (Gold II & Platinum); 1.888.225.7202 (All other metallics)
Southwest WA Post-enrollment: 1.800.813.2000 (Kaiser & Platinum); 1.866.616.0047 (All other metallics)

Pre-enrollment Phone Number:

1.877.580.6125

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Who We Are:

Experience the Kaiser Permanente difference. At Kaiser Permanente, care and coverage come together — so you get everything you need to stay on top of your health in one easy-to-use package.

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Carrier Name:

Kaiser Permanente

Areas We Serve:

Generally available in WA

Before you’re a member (preview site):

https://kp.org/aon

Once you’re a member (website):

https://www.kp.org

Customer Service Hours:

Monday - Friday: 8:00 a.m. - 5:00 p.m. PST

Phone Number:

1.855.407.0900

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Who We Are:

Experience the Kaiser Permanente difference. At Kaiser Permanente, care and coverage come together — so you get everything you need to stay on top of your health in one easy-to-use package.

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Carrier Name:

Medical Mutual

Areas We Serve:

Generally available in OH

Before you’re a member (preview site):

http://www.medmutual.com/aon

Once you’re a member (website):

https://member.medmutual.com

Customer Service Hours:

Monday- Thursday: 7:30 a.m. - 7:30 p.m. EST
Friday: 7:30 a.m. - 6:00 p.m. EST
Saturday: 9:00 a.m. - 1:00 p.m. EST

Phone Number:

1.800.541.2770

Pre-enrollment Phone Number:

1.800.677.8028

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Who We Are:

We care about the health and well-being of Ohioans. That’s why we offer high-quality health insurance plans with access to the doctors and hospitals you know and trust. We also offer prescription drug coverage, personalized wellness programs and more.

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Carrier Name:

MetLife

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

https://www.metlife.com/aon-exchange

Once you’re a member (website):

https://www.metlife.com/mybenefits

Customer Service Hours:

Monday-Saturday 9:00am-8:00pm EST

Phone Number:

1.888.309.5526

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Who We Are:

MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. We are also the largest commercial dental insurance carrier in the U.S. and offer both dental and vision benefits on the Aon Active Health Exchange.

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Carrier Name:

Priority Health

Areas We Serve:

Available in the lower peninsula of MI

Before you’re a member (preview site):

https://www.priorityhealth.com/aon

Once you’re a member (website):

https://member.priorityhealth.com/

Customer Service Hours:

Monday -Thursday 7:30 a.m. -7:00 p.m. EST
Friday 9:00 a.m. - 5:00 p.m. EST
Saturday 8:30 a.m. - noon EST

Phone Number:

1.833.207.3211

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Who We Are:

Looking for a health plan that fits with your lifestyle? We work hard to create health insurance plans that work for you, your family, your health status and your budget. From cost cutting tools to nationally-recognized customer service, Priority Health delivers a better experience.

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Carrier Name:

UnitedHealthcare

Areas We Serve:

Available nationally

Before you’re a member (preview site):

https://www.whyuhc.com/aon9

Once you’re a member (website):

http://myuhc.com

Customer Service Hours:

Monday - Friday: 8:00 a.m. - 8:00 p.m. local time zone

Phone Number:

1.888.297.0878

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Who We Are:

UnitedHealthcare provides health plans and services to help our members live healthier lives. We are dedicated to simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers.

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Carrier Name:

UnitedHealthcare

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

https://www.whyuhc.com/aon9

Once you’re a member (website):

https://www.myuhcvision.com

Customer Service Hours:

Monday - Friday: 8:00 a.m. - 8:00 p.m. local time zone

Phone Number:

1.888.571.5218

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Who We Are:

Learn More

Carrier Name:

UPMC Health Plan

Areas We Serve:

Generally available in PA

Before you’re a member (preview site):

https://www.upmchealthplan.com/aon/

Once you’re a member (website):

https://www.upmchealthplan.com/members/

Customer Service Hours:

Monday-Friday: 7:00 a.m. - 7:00 p.m. EST Saturday: 8:00 a.m. - 3:00 p.m. EST

Phone Number:

1.844.252.0690

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Who We Are:

High-quality care you and your family deserve: Choose UPMC Health Plan.

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Carrier Name:

VSP Vision Care

Areas We Serve:

Generally offered in all states, but availability in some states may be limited.

Before you’re a member (preview site):

http://aon.vspexchange.com

Once you’re a member (website):

https://www.vsp.com/login

Customer Service Hours:

Monday – Saturday: 6AM-5PM PT
Sunday: Closed (IVR available 24/7)

Phone Number:

1.877.478.7559

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Who We Are:

Your well-being is at the heart of everything we do. VSP^® Vision Care gives you access to quality eye care from VSP network doctors with low out-of-pocket costs. Get the most out of your vision plan with more than 115K provider access points including independent doctors, popular retailers, and online.

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Get Carrier Ratings

See how others have rated their health carriers on a variety of measures, such as customer service, network of providers, and online experience. These consumer ratings and specific comments are available at digital.alight.com/rus/ during enrollment and throughout the year.

Your specific medical options are based on where you live. You’ll be able to see the options available to you when you enroll. If you live outside the service areas of all the insurance carriers, you can choose an out-of-area option at the Silver coverage level. Aetna will be the insurance carrier. (Note: Coverage may be slightly different than the Silver option on this site. Refer to digital.alight.com/rus/ for details.).